Privacy Policy

Last updated: 19/10/2025

SceneSnap S.r.l. ("SceneSnap," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you access our platform, website, or related services (collectively, the "Services"). By using SceneSnap, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services, personalize learning experiences, and ensure platform security and compliance. The types of information we may collect include:

• Personal Data: When you create an account or interact with our Services, we may collect personal information such as: - Name and surname - Email address - Institutional affiliation (if applicable) - Billing and payment information - Communication preferences
• Usage Data: We collect information about how you use SceneSnap to improve functionality, measure engagement, and enhance learning outcomes. This may include: - Learning activity data (e.g., feature usage, course interactions, session logs) - Device, browser, and connection information - Time spent, materials uploaded, and AI feature interactions
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve functionality and user experience. Essential cookies are required for the website and platform to operate properly (e.g., login sessions, preferences, and security) and are always active. Non-essential cookies may be used for analytics, affiliate tracking, and marketing purposes, and they are only activated with your explicit consent via the cookie banner shown on your first visit. You can change or withdraw your cookie consent at any time by accessing the "Cookie Settings" link available in the website footer or within your account settings. Rejecting non-essential cookies will not affect access to the platform, though some personalized or analytical features may be limited.

2. How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the SceneSnap platform.
• Personalize learning experiences and content recommendations.
• Process transactions, manage accounts, and provide customer support.
• Communicate important updates, feature releases, and promotional offers.
• Analyze trends and engagement to optimize educational outcomes.
• Attribute user actions to affiliate partners (only with consent to non-essential cookies).

Use of Data for Research and Development

SceneSnap may use anonymized or aggregated data for research purposes to improve AI capabilities and contribute to academic understanding of learning, human-computer interaction, and personalization. All research data is processed in accordance with GDPR and ethical research standards. When findings are published or shared, all personal identifiers are permanently removed.

3. Sharing Your Information

SceneSnap does not sell or rent your personal data. We only share information under the following circumstances:

• With Service Providers: We may share limited data with third-party partners who assist with hosting, analytics, payment processing, artificial intelligence processing, and customer support. These partners are bound by strict data protection agreements and may not use your data for any other purpose.
• With Institutional Partners: If you access SceneSnap through a university, company, or other organization, limited activity and usage data may be shared with that institution for educational reporting and performance tracking purposes, in compliance with GDPR and contractual obligations.
• For Research Collaborations: SceneSnap may collaborate with universities, research consortia, or other partners to advance scientific knowledge in learning and AI. Only fully anonymized and aggregated data may be shared under data processing or research cooperation agreements. SceneSnap may also publish anonymized insights and statistical findings to contribute to open research and educational innovation.
• Legal Obligations: We may disclose information when required by law, legal process, or in good faith belief that such disclosure is necessary to protect our rights, users, or the public.
• International Data Transfers: Some of our service providers and technology partners may process data outside the European Economic Area (EEA). When this occurs, SceneSnap ensures that appropriate safeguards are in place in accordance with Chapter V of the GDPR. These safeguards include either an adequacy decision issued by the European Commission (e.g., under the EU–U.S. Data Privacy Framework) or the use of Standard Contractual Clauses (SCCs) combined with strict data processing agreements that guarantee a level of protection equivalent to that of the European Union.

4. Data Security

We implement industry-standard security measures, including encryption, secure hosting, access control, and regular audits to protect your information. While no system is entirely immune to breaches, we take all reasonable steps to ensure the confidentiality, integrity, and availability of your data.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, or reporting requirements.

The retention period depends on the nature of the data and the context of collection, but in general:

• Account and profile information are retained while your account remains active.
• Transaction and payment records are kept for the minimum period required by tax and accounting laws.
• Usage logs and analytics data are anonymized or deleted after a reasonable period.

6. Your Rights

Under the EU General Data Protection Regulation (GDPR) and other applicable laws, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete information.
• Delete your personal data ("right to be forgotten"), subject to legal retention requirements.
• Restrict or object to certain types of processing.
• Withdraw consent at any time without affecting prior lawful processing.
• Port your data to another service provider.

Requests can be sent to: info.scenesnap@gmail.com.

If you believe your data has been handled unlawfully, you have the right to file a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) or your local supervisory authority.

7. Children's Privacy

SceneSnap is not designed for or directed at children under 13 years of age. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. We will post the revised version on our website and update the "Last updated" date above. Material changes will be communicated through email or in-app notification where required.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: info.scenesnap@gmail.com.